Refund Policy

✅ Eligibility for Refund or Exchange

We accept returns or exchanges on unused, unopened, and undamaged products within 14 days of delivery.

To qualify:
   •    Items must be in their original packaging
   •    Products must be in new, unused condition
   •    You must provide proof of purchase (order number or receipt)

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❌ Non-Refundable Items

We do not accept returns on:
   •    Opened or used products (for health & hygiene reasons)
   •    Sale, clearance, or promotional items
   •    Gift cards
   •    “Change of mind” returns after use

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📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with:
   •    Your order number
   •    A photo of the item and packaging

We’ll gladly offer a replacement, refund, or store credit.

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🚚 Return Shipping
   •    Customers are responsible for return shipping costs, unless the item was defective or shipped in error.
   •    We recommend using a trackable shipping service, as we are not responsible for lost returns.

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💰 Refund Timeline

Once your return is received and inspected:
   •    We’ll email you to confirm receipt and refund status
   •    Approved refunds will be processed within 5–7 business days back to your original payment method
   •    Shipping fees are non-refundable, unless due to our error

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🔁 Replacements or Store Credit

If you’d prefer, we can issue store credit or send a replacement product instead of a refund.

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📬 How to Start a Return

Email us at fonsglobal.llc@gmailc.om with:
   •    Your full name
   •    Order number
   •    Reason for return
   •    Photos (if applicable)

We’ll respond within 1–2 business days with instructions.